❓ Frequently Asked Questions (FAQ)

📦 Orders & Shipping

Where do you ship?

We offer worldwide shipping, including the United States, Canada, United Kingdom, Australia, and Europe.

How long does shipping take?

Orders are processed within 1–3 business days.

Estimated delivery times:

  • United States: 7–12 business days
  • United Kingdom: 7–12 business days
  • Canada: 8–14 business days
  • Australia & Europe: 8–15 business days
  • Asian: 5-12 business days

Delivery times may vary slightly during peak seasons.

How much is shipping?

Shipping costs depend on your location and the shipping method selected at checkout. The final shipping fee will be calculated and displayed before you complete your purchase.

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.

👕 Products & Sizing

Are NOVARA products unisex?

Yes. All NOVARA™ products are unisex and designed with relaxed, modern streetwear proportions.

How do I choose the right size?

Each product page includes a detailed size guide.

  • Choose your regular size for a relaxed fit
  • Size up for a more oversized streetwear look

If you’re between sizes, we recommend sizing up.

Do the colors look exactly like the photos?

We do our best to ensure accurate colors.

However, slight variations may occur due to lighting, screen settings, and fabric wash processes.

Why does my item look slightly different from the photos?

Our washed garments may have minor batch differences in color or texture.This is normal in premium washed apparel and adds to the garment’s unique character.

🧵 Fabric & Care

What materials are used?

Most NOVARA™ tees are made from 100% premium cotton or high-quality cotton blends, selected for comfort, durability, and breathability.

How should I care for my NOVARA garments?

To keep your pieces looking their best:

  • Machine wash cold (30°C / gentle cycle)
  • Do not bleach
  • Tumble dry low
  • Iron on low heat (avoid printed areas)
  • Do not dry clean

🔁 Returns & Exchanges

What is your return policy?

We offer 30-day returns from the date of delivery.

Items must be:

  • Unworn and unwashed
  • In original condition
  • With all tags attached

How do I start a return or exchange?

Simply contact us at info@novarashop-online.com with your order number, and our team will assist you.

Do you cover return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

🔒 Payments & Security

Is checkout secure?

Yes. Our website uses secure, encrypted checkout to protect your information.

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • PayPal
  • Apple Pay
  • Google Pay

💬 Other Questions

Can I change or cancel my order?

If your order has not yet shipped, please contact us as soon as possible.

Once shipped, changes or cancellations may not be possible.

How can I contact NOVARA?

📧 Email: info@novarashop-online.com

We aim to reply within 24–48 business hours.

NOVARA™ is built for everyday streetwear — clean design, relaxed silhouettes, and effortless confidence.

If you have any questions, we’re always here to help.